Strategic Performance Scorecard

What is a Strategic Performance Scorecard?

This tool is a Strategic Performance Scorecard, a management system that helps organizations track the performance of their strategic goals. Its design is inspired by performance management concepts that aim to go beyond purely financial metrics.

The goal is to provide a holistic view of the business. To achieve this, the tool organizes indicators into four key, interrelated areas or perspectives:

• Financial: Measures the financial health and performance of the organization.
• Customer: Evaluates customer satisfaction and perception of our products or services.
• Internal Processes: Analyzes the efficiency and quality of key business processes.
• Learning & Growth: Focuses on the human capital, technology, and organizational culture needed for improvement.

Brief History & Purpose

This concept, popularized as the Balanced Scorecard, was developed in the early 1990s by Robert S. Kaplan and David P. Norton. It arose from the idea that purely financial metrics were insufficient for managing a company in the information age.

By providing a "balanced" view across the four perspectives, the framework helps organizations clarify their strategy and translate it into actionable objectives and measures, ensuring that day-to-day operations are aligned with long-term goals.

How to Use This Tool

• Load an Example: If it's your first time, click the Load Example button to populate the form with sample data and see how it works.
• Add a Metric:
  • Use the dropdown menus to select a Perspective, Objective, and Measure (KPI). If you can't find what you need, select "Other..." to type your own.
  • Enter the numeric values for the Target and Actual Value.
  • Describe the associated Strategic Initiative, which is the action being taken to achieve the objective.
  • Click Add to Scorecard.
• Monitor Progress: Watch as the tables populate with your data. Performance is calculated automatically and displayed with a percentage and a status badge (Good, Average, Poor).
• Export to Excel: When you're done, click Export to Excel to download a report with your data.